Return Merchandise Authorization

 

TOUCHBOARDS.COM RMA POLICIES AND PROCEDURES EFFECTIVE 7/16/10

Please read the entire page before submitting an RMA request.

  • NO RETURNS CAN BE ACCEPTED WITHOUT AN RMA NUMBER. Any items returned without an RMA number Touchboards.com reserves the right to either refuse the return or to charge a restocking fee of not less than 15%.
  • TOUCHBOARDS.COM policy is that you may return or exchange an item, upon approval, excluding any shipping charges, within seven (7) days for equipment, 30 days for defective items.
  • There will be a substantial restocking charge for the return of any interactive whiteboard, even if the product has not been open. Boards that are returned need to be inspected, tested and many times this means repacking the product and selling it at a discount. Please consider your total shipping costs-in and out bound. Interactive boards generally ship by freight, shipping charges round trip can easily be over $300.
  • If you are unsure of the product you are ordering, please consult with one of our Sales team before purchasing.
  • Products outside the realm of our normal existing stock (special order items), or items that include factory installed options are non-cancellable and non-returnable. Also, any item that qualifies as needing HAZMAT shipping is non-cancellable and non-returnable.
  • Items can be returned only if in original packaging, same new condition as sold with literature/instructions and blank warranty cards. If not, a restocking fee will be applied. Do not put any stickers or labels on the original manufacturer’s packaging.
  • When returning a product please make sure it is ensured for its full value. Please ship back to us prepaid. Touchboards cannot be responsible for lost or damaged merchandise. If we receive the product damaged or it is lost in transit, you are responsible for filing the claim directly with the shipping company.
  • Once an RMA is issued you have 30 days to return it. If item is not returned within that time a new RMA number must be requested and reapproved.
  • A copy of the RMA form must accompany your return.
  • If a credit is issued towards future purchases, that credit must be used with a (1) year of the date credit was issued.
  • Prior to any request for return of a possible defective product Technical Support must be contacted for troubleshooting to confirm the product is defective. (See vendor Tech support contact list) If an item is returned to manufacturer and deemed not defective once tested, product will be shipped back at your expensive and no credit will be given.
  • If item is defective a detailed description must be provided. A short description like “Defective” or “DOA” will not be accepted and product will be returned at your expense.
  • If product arrives damaged you must note that with the shipper and call within 2 days of arrival to file a claim and receive a replacement.
  • Oversized and heavy products (50 plus pounds) will include a restocking charge of no less than 15%.
  • Returns or exchanges on books, carrying cases, batteries, fuses, replacement bulbs, software, DVD’s or consumable items will NOT be accepted.

Requests for RMA are processed during work days between 9-5PM EST. Please allow at least 24-72 hours from receipt for a reply as to how we will proceed.

Please complete the form below in order for your request to be processed.

Return Merchandise Authorization

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
X